HOW TO CONTACT CUSTOMER SERVICE

We are happy to assist with questions about our products, shopping windows, and orders placed through our website.

Customer Service

Email: vibrantcustomers@yahoo.com

For order-related assistance, please place your order number in the subject line and include:

• Your full name

• The email address used during checkout

• A clear description of your question or concern

• All required photographs or documentation for damaged, leaking, incorrect, or missing items

Providing complete information in your first email helps us review your request as quickly and accurately as possible.

Customer-Service Response Time

We review customer-service emails Monday through Friday. Please allow 24-48 business hours for a response. Weekends and federal holidays are not included in this timeframe.

Messages received after business hours on Friday, over the weekend, or on a federal holiday will be reviewed beginning the next business day.

Please send one complete email and keep all replies concerning the same order in the original email thread. Sending multiple emails or contacting us through several platforms about the same issue may delay the review process.

Order Assistance and Social Media

For your privacy, accurate recordkeeping, and faster assistance, please send order-specific concerns to vibrantcustomers@yahoo.com rather than through social-media comments or direct messages.

For social-media links, community information, and additional places to shop, please visit our Stay Connected & Where to Shop page.

Before Contacting Customer Service

For quick answers, please review our Frequently Asked Questions, How Our Order Process Works, Shipping Policy, and Return, Replacement, and Refund Policy.